Refund policy

Returns and refunds

Last updated: October 28, 2026

30-day change-of-mind returns

Request a return within 30 days of delivery by emailing info@plutara.us with your order number and the item you wish to return. Items must be unused, in their original condition and complete with included accessories. Please keep the original packaging where possible.

Contact us before sending an item so we can provide return instructions and the correct return address. For change-of-mind returns, you pay return shipping. We do not charge a restocking fee. Original shipping charges are not refundable for change-of-mind returns.

Damaged, defective or incorrect items

Please contact us promptly with your order number and a description of the issue. Photos, where available, help us resolve it. We will arrange an appropriate refund or replacement and cover required return shipping when an item is defective, arrives damaged or is incorrect. The unused-item condition does not prevent reporting these issues.

Refunds and exchanges

We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days; your bank or payment provider may need additional time to post the credit. Contact us if an approved refund has not arrived. For a different style, request a return and place a new order.

Damage caused by misuse or alterations is not covered by our voluntary change-of-mind policy. This policy does not limit rights available under applicable law.